A grandma has been left devastated after thieves apparently stole a number of gifts for her grandsons which had been left on her doorstep by a delivery firm.
Suzanne Hawkes says ordered the items, including designer polo shirts, from Sports Direct two weeks ago and was out when Hermes attempted to deliver them.
The 60-year-old, of Laburnum Avenue, Hull received a message telling her the items had been left in her porch – despite not having one, Hull Live reports.
Ms Hakwes was also sent a picture which showed the £150 delivery had been left on her doorstep in full view of her street.
When she returned home, the delivery of polos, t-shirts, boxers and socks was gone.
“They were all designer which is what all the kids want,” Ms Hawkes said.
“They were such a good price. I don’t normally like doing it online as I’ve had problems before.
“You can see the parcels on the doorstep because there’s nothing at the side of the house to hide them. They are in full view.
“They just left it on at my front door in full view of a reasonably main road. I arrived home four hours later and there was no parcel.
“Hermes sent me a message to say they had delivered and left my parcel in my porch complete with a photo. I have no porch.”
Ms Hawkes claims she tried to contact Hermes in the hope of getting her money back but was unable to successfully get in touch with them.
She then managed to contact USC, the clothing retailer owned by Sports Direct, but is still chasing a refund for the products.
Ms Hawkes said: “It took two emails to contact the retailer who have sent me a form to fill in and return so they can pass this loss onto the police.
“I have no goods but they have my money – £150 worth of clothing for grandson’s Christmas presents.
“Hermes also delivered another parcel, from another retailer, on a later date and left it again at my front door. It’s not a safe place. When I got the message I rushed home to make sure it wasn’t taken.
“On both occasions I paid a delivery charge but only received one delivery.
“Why do retailers use Hermes? This happens regularly it seems after I have spoken to a few friends.”
Hermes apologised to Ms Hawkes but urged customers to try and be at home when expecting a delivery.
A spokesperson for the delivery company said: “We have been in contact with the customer to apologise for the inconvenience and help her with a refund or replacement.
“A porch is often deemed to be a safe place and this delivery was made with the best intentions.
“We would urge customers to be in if they are expecting a delivery and contact the retailer or seller if they have any issues who will in turn contact Hermes – this is industry standard.
“Our local teams are working hard to deliver safely in challenging conditions and we thank everyone for their ongoing support and patience.”